How do I request deletion of my personal information?

Submit a data deletion request through your account settings or email privacy@puma33.app with your account ID. We process requests within 30 days. Legal payment records stay for seven years as required by Indonesian law.

LEGAL REFERENCE

Your data. Your control. Our commitment.

We collect personal information to keep your account secure, process payments through DANA, OVO, GoPay and QRIS, and deliver the lobby experience you expect. This policy explains exactly...

Secure AccountPayment ProtectionData PrivacyYour RightsIndonesia Compliant

Enter Game Lobby Read FAQ

What we collect and why

puma33 collects your name, email, phone number, and payment details when you open an account or make transactions via DANA, OVO, GoPay or QRIS. We also track your gameplay activity, device information, and login patterns to prevent fraud and comply with local regulations in supported regions. Your data never leaves our secure infrastructure without your permission. We do not sell your information

to third parties. Payment processors and identity-verification partners may access limited data only to complete transactions and meet Indonesian regulatory requirements where applicable.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions about your privacy

Email Support Reach our privacy team at [email protected] with any data requests, deletion inquiries, or concerns about how we handle your information.

Account Settings Log in to your puma33 account and visit Privacy Controls to review, update or download your personal data in real time.

Data Request Form Submit a formal data access or portability request through our online form. We respond within 14 business days as required by Indonesian data law.

WHY THIS PLATFORM

How we earn your trust on privacy

Encryption Standard

All transactions through DANA, OVO, GoPay and QRIS use AES-256 encryption. Your payment details never appear in plain text on our servers or logs.

Third-Party Audit

We undergo annual security audits by independent firms. Compliance reports are available upon request for verified account holders.

No Data Selling

We have never and will never sell your personal information to marketers, brokers or advertisers. Your data is yours alone.

Retention Limits

After you close your account, we retain payment records for seven years per Indonesian tax law, then delete everything else within 30 days.

Local Compliance

Our privacy framework aligns with Indonesia's Personal Data Protection Law and regional payment regulations for QRIS, DANA, OVO and GoPay.

Breach Response

If unauthorized access occurs, we notify affected users within 24 hours and file incident reports with relevant authorities immediately.

Consistency across puma33 policies

Privacy Policy	Covers data collection, storage, sharing and your individual rights. Updated quarterly as regulations evolve.
Terms of Service	Outlines account rules, gameplay conditions and dispute resolution. References privacy terms for cross-accountability.
Payment Terms	Details transaction fees, processing timelines and security protocols for DANA, OVO, GoPay and QRIS withdrawals.
Cookie Policy	Explains which tracking cookies we use for performance analytics and how you can adjust browser settings to control them.
Affiliate Privacy	If you refer friends through our program, this addendum covers referral data, commission tracking and affiliate contact practices.
Support Data Handling	When you contact our team, chat logs and support tickets are encrypted and retained for 12 months for dispute resolution only.
Mobile App Privacy	Our iOS and Android apps follow the same privacy standards as the web lobby. Device permissions are requested transparently.

AT A GLANCE

What shapes our privacy approach

Indonesia-First Build Every privacy decision prioritizes Indonesian player safety. We designed our policy around QRIS, DANA, OVO and GoPay payment flows from day one.

Transparent Logging You can see login history, payment records and data access requests anytime in your account dashboard. No hidden activity ever.

Minimal Data Collection We only ask for information needed to verify your identity, process QRIS or e-wallet payments, and meet legal obligations in supported regions.

Fast Account Deletion Close your account and request full data deletion. We remove all personal information within 30 days, except legally required payment records.

Payment Partner Vetting Every DANA, OVO, GoPay and QRIS integration is audited for data-sharing agreements. Partners sign strict confidentiality clauses with us.

Annual Policy Review We update this privacy policy every quarter to reflect new Indonesian regulations, emerging threats and improvements to our security framework.

Privacy questions answered

No. Those payment providers receive only transaction-level details needed to process your deposit or withdrawal. They never see your account balance, gameplay history or email address beyond what's required for payment confirmation and fraud prevention.

Yes. Log into your account, navigate to Privacy Controls and request a data export. We compile your full profile—account details, transaction history, device logs—into a portable file within 14 days.

We retain payment and transaction records for seven years to comply with Indonesian tax and anti-money-laundering requirements. All other personal data—your name, email, gameplay logs—is deleted within 30 days of account closure.

Your password is hashed using bcrypt before storage. We never see your actual password. Even our engineers cannot retrieve it. If you forget your password, we send a secure reset link to your registered email.

We flag unusual login patterns, rapid withdrawals or geographic anomalies. If detected, we temporarily restrict your account and send you an instant email alert with a verification link. You control the unlock via secure SMS or email confirmation.

No. We do not sell or lease your gameplay history to advertisers. We use anonymized, aggregate data only to improve game lobby recommendations and fix technical bugs. Your individual behavior stays private.

Submit a data deletion request through your account settings or email [email protected] with your account ID. We process requests within 30 days. Legal payment records stay for seven years as required by Indonesian law.